Customer Support Associate

Excited to be aligned with the Customer Support vertical, where I focus on delivering high-quality customer experiences and timely resolutions.

Key responsibilities & strengths:

▪ Managing and resolving customer queries efficiently

▪ Handling escalations and complaints with empathy and professionalism

▪ Delivering effective resolutions and ensuring closure within SLA timelines

▪ Supporting inbound sales through upselling and cross-selling

▪ Handling disputes with confidence and clarity

▪ Collaborating with multiple stakeholders

▪ Meeting deadlines in fast-paced environments

▪ Thriving in team settings

▪ Staying adaptable and flexible to changing needs