Customer Support

Roles & Responsibility: 

• Recording customer information accurately
• Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication.
• Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses)
• Supporting the sales teams of any updates of sales orders.
• Pro-active management of open work orders service and callouts
• Ensure that all necessary information is accurately recorded in the relevant systems
• Communicating with various departments including Sales and Assessors
• Pro-active management of open work orders – service and callouts
• Ensure own email inboxes and teams shared inbox are managed effectively
• Ensure portals are updated and responded to within the agreed SLA
• Working to KPI's and SLA's.
• Dispute resolution, price and contract queries.

Skill sets required :

• Have exceptional customer service skills

• Excellent communication (verbal and written ) and team working skills

• Good Attention to detail

• High level MS Office knowledge skills

• Be proactive and ability to grasp new processes