Customer Success Manager - US

Key Deliverables

• Lead customer success lifecycle from onboarding to renewals
• Build and manage a team of Key Account Managers
• Drive initiatives to reduce churn and boost customer engagement
• Coordinate with internal teams for smooth issue resolution

Role Responsibilities

• Guide team on handling escalations and customer issues
• Monitor account health and identify upsell opportunities
• Standardize customer success processes and KPIs
• Ensure high client satisfaction through proactive engagement