Customer Success Manager - EMEA

Key Deliverables

• Act as the primary contact for customer accounts throughout the subscription lifecycle
• Drive platform adoption and resolve customer queries effectively
• Onboard new clients and align product use with their goals
• Identify churn signals and support retention efforts

Role Responsibilities

• Build strong customer relationships through calls and emails
• Understand and address client use cases with the right solutions
• Collaborate cross-functionally to support customer needs
• Optionally lead and mentor a small team of customer executives