ID
Job Description
- Develop and manage a portfolio of customer accounts
- Help customers realize value from their investment in IDfy products
- Educate the customer on using best practices, share industry benchmarks on key metrics
- Analyze customer usage data to improve product utilization
- Communicate with Product teams to provide the voice of the customer internally within IDfy
- Work closely with the Account Management team to unlock cross-sell and up-sell opportunities within each account
- Improve onboarding and technical integration processes
- Help customers get their top priority issues resolved swiftly by working with cross-functional teams within IDfy
- Track and improve key churn metrics, NPS, CSAT
- Manage the overall health of each customer account from go-live/onboarding onwards