Customer Service - Voice Process

Position: Customer Service Voice Process

Experience: 1-3 Years

Location: Gurugram

Working Days: 5 Days (Monday to Friday)

Cab Facility: Round trip cab provided

Shift: Rotational

Responsibilities: - Immediate Opening for Customer Service - Voice Process Role with a Leading MNC in Gurugram.

Job Responsibilities

• Address customer inquiries and deliver precise solutions via voice communication.
• Comprehend customer issues and offer relevant information and support.
• Resolve customer complaints while ensuring high levels of satisfaction.
• Adhere to established process guidelines, quality benchmarks, and compliance standards.
• Keep accurate records of customer interactions and transaction details in the system.
• Refer complex or unresolved cases to the appropriate department.
• Achieve set productivity, quality, and customer service goals.
• Maintain professional dialogue during customer interactions.

Required Skills

• Outstanding verbal and written communication capabilities.
• Proficient English communication and customer interaction skills.
• Strong listening and analytical problem-solving skills.
• Fundamental knowledge of MS Office and basic computer applications.
• Ability to thrive in a target-oriented and dynamic environment.
• Willingness to work in rotational shifts.
• Comfortable working on-site in Gurugram.

Qualification:

Graduate in any field