STSTATS PERFORM
Customer Service - Team Lead
Hyderabad ₹3-12 LPA Posted 21 May 2025
FULL TIME
Chat Process
Team Management
Sla
Customer Service
Job Description
- Lead Customer Service Agents
- Build your customer service skills by being a first point of contact for DAZN customers
- Complete our customer service training programmed
- Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy
- Monitor/Report metrics
- Provide valuable feedback to improve the customer experience
- Build data and performance skills by ensuring KPI and SLA adherence
- Be part of an inclusive and dynamic customer service team
- Own customer issues
- Business level English (C1)
- Previous work experience in a customer service environment
- Good understanding of customer service metrics such as Average
- Handling Time, Average Response Time, First Time Right, etc.
- Strong focus on quality and ambition to deliver world class customer service experience for sports fans
- Ability to troubleshoot customer queries such as streaming, payment and technical issues
- Teamwork and willingness to adapt to DAZN processes
- Excellent oral and written communication skills