MUMurugappa Group
Customer Service Team Lead
Jaipur ₹2-9 LPA Posted 16 May 2025
FULL TIME
Performance
Communication Skills
Problem Solving
Customer Satisfaction
Customer Service
Job Description
- Team Leadership & Management:
- Supervise and guide customer service representatives, ensuring they meet performance standards and company expectations.
- Motivate and coach team members to improve skills and performance.
- Conduct performance evaluations and provide feedback.
- Resolve conflicts and address employee issues.
- Manage workloads, schedules, and resources to ensure efficient operations.
- Customer Service Operations:
- Handle escalated customer issues and complex inquiries.
- Implement and monitor customer service protocols and procedures.
- Ensure timely and effective resolution of customer issues.
- Analyze customer service metrics to identify areas for improvement.