Customer Service Representative (CSR)

Job Summary

• Prepare formal bids and price information using SAP and relevant tools.
• Make active and informed decisions on parts pricing.
• Collaborating closely and coordinating with the global factories to establish timely submission of quotations. Ensure minimum Quote Response Time (QRT), and bring up if required.
• On all quotes and orders review and verify pricing, margin, delivery time, delivery alternatives if required, expediting fees, etc.
• Analyze tender requirements, identify, manage, and mitigate risks in the commercial areas including currency risks, nancial security instruments, terms of payment, insurance, export control customs, and compliance.
• Participate in customer negotiations as Subject Matter Expert including pricing, improving delivery and non-standard Terms and Conditions.
• Initiate engineering reviews as needed by client requirements.
• Coordinate with engineering and operations to establish new drawings, drawing revisions and the use of alternate material.
• Establish lead times using data provided by planners, buyers, and manufacturing personnel.
• Using available resources provide delivery alternatives when necessary for purchased and manufactured items.
• Review customer purchase orders and inform order management, SCM, and operations.
• Send out Order Acknowledgement.
• Work with client managers to plan visits to growth compression parts business.
• Review forecasted outages with Client manager and support the development of Recommended Spare Parts list (RSL) to grow emergent parts sales and to win back parts business.
• Provide clients with basic product and technical support and inform client and bid managers about parts life cycle time, material characteristics, and manufacturing processes.
• Provide fleet specific know how and marketing expertise tailored to the specific needs of the client.
• Meet the parts selling growth targets as assigned yearly.
• Handle nancial results according to set targets and optimize gross pro t and cash ow.
• Domestic / international travel required.

What You Bring

• Excellent communication and presentation skills.
• Proven digital literacy and experienced with Microsoft Office Suite (Word, Excel, Outlook, Power-Point), experienced with ERP software (Oracle, SAP etc.) is highly desirable.
• Accuracy attention to detail when working towards tight deadlines.
• Ability to work collaboratively and individually with the same passion and intensity.
• Good organizational and time management skills.
• Self-motivation to find efficient and effective ways to accomplish end goals.
• Knowledge and understanding of Siemens Energy s products and services.