Customer Service Representative (Chat Support)

Key Responsibilities

• Manage incoming customer communications through chat while demonstrating professionalism and empathy.
• Identify customer concerns and deliver precise and timely solutions.
• Ensure adherence to quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Accurately document chat interactions in internal systems.

Required Qualifications

• 0–2 years of experience in customer service (preferably in chat support).
• Exceptional written communication skills in English.
• Capability to handle multiple chat conversations at once.

Preferred Qualifications

• Previous experience in chat-based customer support.
• Knowledge of healthcare, insurance, or managed care processes.
• Familiarity with CRM systems or chat platforms.
• High typing speed with accuracy.
• Availability for Night Shifts.
• Rotational weekly offs.
• 100% Work from Office requirement.

Educational Background Eligibility

We are considering candidates with the following educational qualifications:

• B.Sc.
• B.Com.
• B.A.
• MBA

Client Benefits

Two-way cab service available from designated nodal points within a 40 km radius.