Customer Service Representative (Chat Support)

Key Responsibilities

• Engage with inbound customer inquiries through chat, demonstrating professionalism and empathy.
• Identify customer concerns and deliver precise and prompt solutions.
• Ensure adherence to quality, productivity, and customer satisfaction standards (CSAT/NPS).
• Accurately document chat exchanges in internal systems.

Required Qualifications

• 0–2 years of experience in customer service (preferably in chat support).
• Exceptional written communication abilities in English.
• Capability to handle multiple chat discussions concurrently.
• Availability for Night Shifts.
• Rotational weekly off days.
• 100% Office-based work.

Preferred Qualifications

• Previous experience in chat-focused customer support.
• Familiarity with healthcare, insurance, or managed care sectors.
• Experience with CRM systems or chat applications.
• High typing speed with accuracy.

Educational Background Eligibility

Only candidates with the following degrees will be considered:

• B.Sc.
• B.Com.
• B.A.
• MBA

Drive Details:

Office Addresses:

Hyderabad Office:

Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032