Customer Service Representative

Candidate Requirements:

We are seeking a customer-centric Customer Service Representative (Chat Support) to provide exceptional assistance via digital chat channels.

Primary Responsibilities

• Respond to inbound customer inquiries through chat with professionalism and empathy.
• Diagnose customer issues and deliver accurate, timely solutions.
• Ensure adherence to quality, productivity, and customer satisfaction standards (CSAT/NPS).
• Accurately document all chat interactions within internal systems.

Essential Qualifications

• 0–2 years of customer service experience, with a preference for chat support roles.
• Excellent written communication skills in English.
• Proficiency in managing multiple chat conversations concurrently.

Desirable Qualifications

• Previous experience in chat-based customer support environments.
• Knowledge of healthcare, insurance, or managed care processes.
• Familiarity with CRM systems or chat platforms.
• High typing speed and accuracy.

Educational Qualification Requirements:

• B.Sc.
• B.Com.
• B.A.
• BBA or MBA

Typing Assessment:

Complete a 60-second typing test on TypingTest.com.

Application Process:

If interested, please submit your resume to the following contact:

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