Customer Service Rep

What you will be doing

• Responding promptly to customer inquiries via phone, email, or chat
• Providing accurate information about our products, services, and clinical trial processes
• Assisting customers with order placement, account management, and issue resolution
• Liaising with internal teams to address customer concerns and escalate complex issues as needed
• Maintaining detailed records of customer interactions and transactions

Your profile

• High school diploma or equivalent; bachelors degree preferred
• Proven experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a customer-centric approach
• Ability to multitask, prioritize, and manage time effectively