PNPnb Metlife India Insurance Company Limited
Customer Service Manager - Loans
Pune ₹2-3 LPA Posted 7 Jan 2025
FULL TIME
Loans
Customer Service Manager
Job Description
- Responsible to ensure end to end customer service handling, loan documentation & disbursement.
- Servicing of loan customers and resolution of queries as per pre-defined turnaround time.
- Processing of loan applications, data entry, conducting due diligence, ensure compliance of terms & conditions as per credit policy and lending guidelines.
- Support underwriters through timely resolution of raised queries and sharing of information requested.
- Disbursement of loans amount as per the decision of process.
- Handover disbursement cheque to channel partner/customer post fulfilling all sanction conditions, if any.
- Accurate creation of mortgage and dispatch of docket to centralized storage.
- Post disbursement related activities: receipt of title deed, creation of equitable mortgage & dispatch of post disbursement documents to centralized storage.
- Undertake custodianship of executed loan documents.
- Preparing & maintaining work related records and MIS.
- Timely resolution of audit queries.
- Any other work given by the manager from time to time
- High energy professional.
- Technical & functional expertise
- Strong analytical skills and rich experience conceptualizing financial strategy