Customer Service Executive

• Export and Import Logistics professional manages the logistics and communication necessary for moving goods internationally.
• handle customer inquiries, process orders coordinate shipments,
• ensure compliance with export-import regulations

An Export & Import Logistics professional is responsible for managing the end-to-end logistics and communication required for moving goods internationally. This role ensures smooth coordination, compliance with regulations, and timely delivery of shipments.

Key Responsibilities

• Handle customer inquiries and provide updates on shipments.
• Process orders and coordinate international shipments with freight forwarders, customs, and transport partners.
• Ensure compliance with export-import regulations, customs documentation, and international trade laws.
• Track shipments and resolve issues related to delays, damages, or discrepancies.
• Maintain accurate records of exports, imports, and related documentation.
• Liaise with internal teams (sales, procurement, warehouse) to ensure smooth operations.
• Monitor shipping schedules, costs, and vendor performance to optimize logistics efficiency.

Qualifications & Experience

• Bachelor's degree in Logistics, Supply Chain, Business, or related field.
• 3–7 years of experience in export-import logistics.
• Knowledge of customs regulations, international shipping documentation (Bill of Lading, Invoice, Packing List, etc.).
• Proficiency in logistics software and MS Office.