Customer Service Associate

Summary:

We are seeking a dedicated and customer-oriented individual to join our team. The ideal candidate will have a excellent communication skills. The role requires flexibility to work across different calendar days and time zones.

Responsibilities:

• Handle customer calls/issues quickly and effectively, ensuring end-to-end resolution.
• Sign up customers for value-added services and digital education.
• Tag call types accurately and provide accurate information to customers on queries/concerns.
• Maintain high awareness levels on KYC and Anti-money laundering policies.
• Initiate and strive towards achieving set targets and service standards.
• Identify financial needs on service calls and pitch relevant solutions.
• Identify potential disputes/escalations and highlight them to management.
• Ensure all sales pitches are made without mis-selling and achieve targets in terms of leads/self-closure.
• Ensure proper follow-up/tracking of cases and closure within turnaround time.
• Adhere to customer data confidentiality and compliance with all applicable rules/regulations and group policies.
• Follow up on delinquent accounts to negotiate timely payments.

Requirements:

• Graduate
• Fresher or with 1-2 years of experience in service, sales, or collection.

Required Skills:

• Excellent communication skills in written and verbal English.
• Basic computer skills.
• Strong service, sales, or collection orientation.
• Ability to manage conflicts and solve problems.
• Patient, non-confrontational, and resilient.
• Positive, polite, cheerful, and courteous.
• Multi-skilled to handle both inbound and outbound calls.

#AditiConsulting
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