Customer Service Associate

As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones.

Key Responsibilities

• Handle customer calls professionally and empathetically
• Resolve queries and provide timely, accurate solutions
• Document customer interactions and maintain records
• Meet performance metrics including call quality, resolution time, and customer satisfaction
• Participate in training and quality assurance programs
• Collaborate with team members and supervisors to improve service delivery

Required Skills & Qualifications

• Minimum qualification: 12th pass or graduate
• Excellent verbal communication skills in English (neutral accent preferred)
• Basic computer proficiency and typing skills
• Willingness to work in rotational shifts (including nights/weekends)
• Patience, adaptability, and a customer-first attitude