Customer Service Associate

Key responsibilities of the customer service associate in Kolkata:

• Handle international inbound inquiries related to hotel bookings.
• Convert inquiries into sales through effective communication and upselling strategies.
• Deliver outstanding customer service to ensure a seamless booking experience.
• Resolve customer concerns with professionalism and efficiency.
• Consistently meet or exceed monthly sales targets.
• Maintain detailed and accurate records of customer interactions and sales.