Customer Service & Operations Analyst, Webchat

Join us as a Customer Service & Operations Analyst

• Should you be interested, please submit your application for the role.
• The Talent Acquisition Team will review your application, and if found suitable, you will receive an invite for the 'Hiring event'.
• Only shortlisted candidates will receive a confirmation email with details of the walk-in drive.

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes.

• You'll be actively participating in initiatives to improve customer service, processes, and procedures.
• You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role.

The Skills You'll Need

• Excellent written communication skills
• A minimum of six months to one year of hands-on experience in an International Chat or Email process
• Comfortable working in 24*7 shifts
• Microsoft Office skills, including PowerPoint, Excel, and Word

What You'll Do

In this key role, you'll be providing crucial support to customers and colleagues in our contact centres.

You'll be responding to and investigating queries, providing support on business processes, policies, and procedures, and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You'll Also Be

• Coordinating improvements to enhance our efficiency
• Keeping accurate records of day-to-day operations
• Maintaining a focus on improving our customer service and experience