Customer Service Agent
Job Description
Customer Support Executive (Telecom Process)
We are hiring dynamic and enthusiastic individuals for an *International Telecom Process* based out of Mumbai. If you have excellent communication skills and want to build a career in global customer service, this is the perfect opportunity for you!
Role: Customer Support Executive / Process Associate
Location: Mumbai, Maharashtra (Work from Office)
Process: International Telecom (Voice)
Salary: 18,000 to 60,000+ per month (Based on experience & interview performance) + Attractive Incentives
Shift Timing: Australian Shift (Early morning starts, e.g., 6:30 AM - 3:30 PM IST), US Shift (6:00 PM - 9:00 AM) , UK Shift ( 9:00 AM - 3:00 PM)
Work: Week 5 Days Working with 2 Rotational Week-offs
Key Responsibilities
- Customer Support: Handle inbound calls to assist international customers with plans, connections, and account inquiries.
- Troubleshooting: Provide basic technical support for network connectivity, device setup, and mobile data issues.
- KPI Driven: Maintain high performance metrics, focusing on First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
- Data Logging: Accurately update customer profiles and log notes in the CRM system after every interaction.
- Compliance: Follow privacy regulations by strictly verifying customer account details before sharing information.
Eligibility Criteria
Education: HSC (12th Pass) or Graduates in any stream.
Experience: Open to Freshers! Candidates with above 1 year of experience in a domestic or international BPO are also highly preferred.
Communication: Fluent, clear verbal communication in English with a professional tone.
Skills: Basic computer knowledge, active listening, and a problem-solving mindset.
Flexibility: Must be comfortable working shifts and managing rotational days off.
Perks & Benefits
- Competitive fixed monthly salary with regular performance-based incentives.
- Early morning shifts allow you to finish your workday by mid-afternoon, offering an excellent work-life balance.
- Comprehensive process and product training provided from day one.
- Clear career growth paths into Quality Assurance, Training, or Team Management within the BPO.
If interested, please contact :
7977874238
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HR Niyati