Customer Service

Description

We are looking for energetic, career-driven candidates to join our team as Customer Service representatives. This opportunity is well-suited for freshers and entry-level applicants who want to begin their career in a customer-centric workplace.

Responsibilities

• Answer customer questions through phone, email, and chat within the required timeframes.
• Share correct and up-to-date details about products and services.
• Handle and resolve customer complaints and issues in an effective and efficient manner.
• Maintain customer records and update account information as needed.
• Work closely with team members to strengthen customer service processes and improve overall customer satisfaction.

Skills and Qualifications

• Strong communication skills in English and local languages.
• Ability to solve problems effectively and maintain a customer-first approach.
• Proficiency in using customer service software and related tools.
• Capability to perform in a fast-paced environment while managing multiple tasks at the same time.
• Basic working knowledge of the Microsoft Office Suite (Word, Excel, Outlook).