Customer Service

MALABAR GOLD & DIAMONDS is seeking a dedicated Customer Service Associate to join our team. In this dual-role, you'll be the primary point of contact for customer inquiries related to diamond certification, while also supporting crucial back-office operations to ensure seamless service delivery. If you possess excellent communication skills, a meticulous approach to administrative tasks, and a commitment to customer satisfaction, you'll thrive in our dynamic environment.

Role & Responsibilities

Customer Service

• Handle customer inquiries via phone, email, and in-person with a courteous and professional attitude.
• Provide accurate information about diamond certification processes, timelines, and services.
• Resolve customer complaints and escalate issues when necessary.
• Maintain records of customer interactions and feedback to improve service quality.

Back Office Operations

• Assist in data entry, documentation, and report generation related to diamond testing and certification.
• Coordinate with lab technicians and quality control teams to ensure timely processing of orders.
• Maintain inventory records and manage logistics for sample tracking.
• Support billing, invoicing, and other administrative tasks as required.