Customer Relationship Executive

We are seeking a Customer Service Executive to manage client relationships, resolve issues, and ensure customer satisfaction. The role involves handling inquiries and complaints, conducting follow-ups, gathering feedback, and working with cross-functional teams to improve overall customer experience and drive retention.

Key Responsibilities

• Address and resolve customer inquiries, issues, and complaints promptly.
• Conduct follow-ups to ensure customer satisfaction.
• Collect customer feedback and share insights with relevant teams.
• Collaborate with internal teams to enhance service quality and customer experience.
• Build and maintain long-term customer relationships to drive retention.

Skills

• Customer Service, Relationship Management, Complaint Resolution, Feedback Collection, Customer Retention, Communication Skills, Problem Solving, Collaboration