Customer Relations Officer

Responsibilities:

Customer Interaction:

• Call customers to assist them in completing their profiles on the platform.
• Address and resolve customer queries through phone, email, and online chat.
• Provide information about Shaadi.com products and services to potential and existing members.

Issue Resolution:

• Assist customers with complaints and issues, ensuring a satisfactory resolution.
• Maintain customer satisfaction by providing timely and effective solutions.

Product and Service Explanation:

• Call members to explain the benefits and features of Shaadi.com, including the advantages of premium services.

Profile Management:

• Guide customers through the steps of profile completion, ensuring their profiles are accurate and up to date.

Customer Relationship Management:

• Develop and maintain a good relationship with customers to encourage long-term engagement.

Documentation:

• Keep accurate records of customer interactions, queries, and resolutions in the system.
• Update customer details and follow up on open issues as necessary.