Customer Experience Executive

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience.

Responsibility

• Responsible for ensuring that their company's customers are satisfied with the products or services they receive.
• Drive customer retention, reduce churn, and increase customer satisfaction.
• Map the customer journey and identify opportunities to proactively intervene on the clients behalf.
• Guide team in effective client issues resolution and handle any escalations.
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.
• Test new strategies for driving customer value.

Preferred candidate profile

• Excellent communication and interpersonal skills.
• Expertise in Managing the day-to-day operations.
• Managing a customer base and developing plans to increase business.
• Ability to handle customer complaints and inquiries professionally and empathetically.
• Ensuring that high levels of service are maintained.
• Troubleshooting and problem-solving skills, persuasion skills, time management
• Data Management skills
• Knowledge of CRM systems and customer experience tools.