Customer Executive Chat Support
Job Description
Please find below details about the job opening :
Work Locations: Hyderabad
Employment Type: Candidates will be on Artech payroll and will work for our client.
Interview Mode: Face-to-Face
CTC: Case-to-case basis
Role & Responsibilities:
Handle customer interactions through Chat Support
Resolve customer queries with professionalism and empathy
Deliver accurate and timely resolutions
Maintain quality and customer satisfaction metrics
Document customer interactions effectively
Manage multiple chat conversations simultaneously
Key Requirements:
Excellent written communication skills in English
Good typing speed and typing accuracy
Strong communication skills
Customer-focused mindset
Prior chat support experience is an advantage
⭐ Preferred Experience:
Chat-based customer support
Healthcare, insurance, or managed care processes
CRM tools and chat platforms
Important Details:
5 days a week.
Rotational week-offs
100% Work from Office
Employee Benefits:
Two-way cab facility (within a 40 km radius via nodal points)
1 month training program at the client site before moving to production