Customer collection and Retention / Customer Care

Accurately recording and managing details of customer payments and outstanding balances. • Developing and implementing effective collection strategies to achieve collection targets and minimize overdue accounts. • Identifying opportunities to retain customers by understanding their needs and offering relevant solutions. • Implementing retention programs and loyalty initiatives to enhance customer satisfaction and long term loyalty. • Contacting existing and potential customers to discuss outstanding payments and encourage timely collection. • Providing excellent customer service to address any questions, concerns, or issues related to payment and retention

Work Experience:

Should have minimum of 1-6 years of relevant work experience in Collection and Retention role (English Voice process Should have experience in Tele calling, or taking calls - Outbound & Inbound. (Voice process) • Should have experience handling MIS or strong experience with MS excel, MS word Should possess excellent communication and interpersonal skills. • Immediate Joiners.

Language preferred - Telugu, English, Hindi Week Off: 6 days working & 1 day rotational week off/ Rotational Day shifts.