Customer Care Manager

Responsibilities Key Deliverables

Analyse the technical complaints of the vehicle in the field

Rectify defects in vehicles / overhaul aggregates

Maintain and handle internet based warranty

Ensure implementation of service processes at channel partners

Development of secondary channel

Feed back on companys as well as competitors products

Training of service managers

Work out special service support for strategic customers with channel partners

Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target

Secondary network for spare parts sales

Guide channel partners for manpower/facilities/equipment optimisation

Ensure profitability of workshops of channel partners

MIS on service

Spare parts inventory management

Manging service gaurantee at the dealership

Monthly visit to ASC and monitor his performance along with ASC coordinator

Service camps on monthly basisc

Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience 5 years and above

Critical Experience System Generated Core Skills

Customer Sensitivity

Service Orientation

Service Management

System Generated Secondary Skills

Consumer Focus

Dealer Relationship Management

Service Planning