Customer Care Executive - Inbound Call Centre

Job Description

• Good in Communication, Ability to take calls.
• Good in English and Hindi Language.
• Willing to work in different shifts Morning & Afternoon Shifts (flexibility)
• Calls related to Claims and Approvals, Reimbursements, Health Insurance
• Handling customers calls and call back for complaint calls.
• Responsible for attending calls & have to co-ordinate with the customers in regard.
• Responsible for conducting briefing about any changes / new updates or process change from time to time
• Good Communication skills for Handling Escalation Emails & Calls
• Basic Insurance Knowledge
• Require Good oral and Written communication.
• Client Management.
• Ability to effectively deal with and manage stressful situation