Customer Care Executive - Australian process

Key Responsibilities

• Handle customer queries and concerns through non-voice communication channels (chat/email-based support)
• Ensure effective customer retention by providing timely and accurate responses
• Maintain professional and clear written communication in English
• Understand customer issues and coordinate with internal teams when required for resolution
• Follow standard operating procedures and company guidelines during customer interactions
• Contribute to maintaining customer satisfaction and service quality metrics
• Participate in training programs and apply learned skills in day-to-day tasks
• Record and update customer interaction details accurately in the system