Customer Care Executive – Australian Process

• Respond to customer queries via chat/email support channels

• Follow standard operating procedures for issue resolution

• Maintain records of customer interactions and updates

• Ensure accuracy and professionalism in communication

• Coordinate with internal teams for escalations when required

• Meet daily performance and quality targets

• Adhere to shift timings (6:00 AM – 1:00 PM)

• Participate in training and continuous improvement sessions