CHChannelplay
Customer Care Executive
Lucknow ₹1-3 LPA Posted 10 Jul 2025
FULL TIME
Quality
Professional
Sops
Crm
Job Description
- Respond to customer queries and issues via phone, email, and chat in a timely and professional manner.
- Provide accurate information related to products/services and troubleshoot basic technical or process-related concerns.
- Escalate complex issues to the appropriate department and follow up for resolution.
- Log all interactions in the CRM system and maintain updated records.
- Ensure high levels of customer satisfaction by delivering prompt and empathetic service.
- Adhere to internal processes, SOPs, and quality standards.
- Support internal teams or departments with helpdesk-related tasks when needed.