Customer Care Executive

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication.
• Maintain records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues escalated by customers.
• Meet performance targets set for call handling time, resolution rates, and first-call resolution.

Desired Candidate Profile

• 0-2 years of experience in BPO or similar industry (customer care).
• Excellent verbal and written communication skills in English language.
• Ability to work on rotational shifts including night shifts as per business requirements.
• Strong listening skills with attention to detail for resolving customer complaints efficiently.