Customer Advocacy Engineer

Noida ₹2-3 LPA Posted 19 May 2025

FULL TIME

Web Applications

customer advocacy

Ticketing

Customer Services

Network Support

As a resident customer advocacy engineer will act as a single point of contact for customer
Provide 1st level functional & technical support to onsite users for a web based application (our proprietary application)
Follow- up & maintain log and/ or list of reported customer issues/ tickets, update pending issues/ tickets, identify & escalate issues requiring level 2 escalation
Follow- up with onsite users for missing information/ approvals for processing of requests for closure of pending issues
Create and Upload KB Articles in the Knowledgebase
Provide individual training and support on request
Maintain current and accurate inventory of technology hardware, software and resources
Maintain log and/ or list of required repairs and maintenance
Produce reports as required by support desk manager, from time to time
Configure, maintain and troubleshoot all network (LAN wired & wireless, access points) related issues
Manage server (windows)
Provide support on android based tablets issues
Adhere to defined Service Levels
Adhere to established policies & procedures of the support desk