CACareer Club
CSR-customer Service Relation
Nashik ₹4-5 LPA Posted 7 Oct 2025
FULL TIME
issue resolution
Customer Support
Complaint Handling
Order Processing
Upselling
Job Description
- Respond to customer inquiries via phone, email, or live chat in a professional and timely manner
- Resolve customer complaints and issues effectively, escalating to senior management when required
- Record customer interactions, feedback, and transactions accurately in the customer service database
- Maintain up-to-date knowledge of the company's products, services, and internal processes
- Provide detailed information to customers regarding product features, pricing, and availability
- Identify opportunities to cross-sell and upsell relevant products and services
- Process customer orders, returns, and exchanges efficiently and within set timelines
- Conduct follow-ups with customers to ensure satisfaction and address any unresolved concerns