CRM Executive – Healthcare, Hospitals, Clinics, Customer Service Industry

Title: CRM Executive

Location: Delhi

Experience: 2-5 Years

Job Summary:

The CRM Executive will be responsible for enhancing patient experience, managing appointments, driving patient retention, and ensuring high service standards.

Key Responsibilities:

• Manage patient relationships and engagement activities.
• Schedule appointments and coordinate follow-ups.
• Conduct reminder and feedback calls.
• Manage reviews, ratings, and patient feedback.
• Handle complaints and coordinate escalations.
• Execute patient retention and loyalty initiatives.
• Maintain CRM databases and records.

Required Skills:

• Excellent communication and interpersonal skills.
• CRM software knowledge.
• Strong customer service orientation.
• Effective follow-up and coordination skills.
• Ability to handle patient concerns professionally.

Preferred Industry Background:

Healthcare, Hospitals, Clinics, Customer Service Operations.