CRM Executive

Job Summary

• Monitor KPIs to ensure service level agreements(SLAs)
• Guide new customers with onboarding processs
• Provide assistance to customers in using our services
• Maintain customer satisfaction&retention
• customer feedback&share insights with sales team

Required Candidate profile

• BBA, B.Com, MBA graduates
• Proficient in Google Workspace
• Detail-oriented,organized & muktitasker
• Good communication&interpersonal skills
• Quick learner
• Problem-solving & analytical skills