CRM & MIS Executive

Title: CRM & MIS Executive

Location: Delhi

Experience:

• 2-4 years of experience in CRM, MIS, or a similar role
• Hands-on experience with CRM tools such as Zoho CRM or Salesforce

Job Summary:

We are seeking a highly motivated and detail-oriented CRM & MIS Executive to manage and optimize our customer relationship management systems and reporting processes. The ideal candidate will play a key role in ensuring seamless customer engagement, accurate data management, and actionable insights to support business decisions.

Key Responsibilities:

• Manage and maintain CRM systems, including data entry, lead tracking, and customer interaction records
• Handle and integrate communication platforms such as WhatsApp APIs and voice calling applications
• Monitor and analyze data to generate MIS reports for business insights and decision-making
• Ensure data accuracy, consistency, and timely updates across systems
• Train and support team members on CRM tools and Excel-based reporting
• Collaborate with internal teams to streamline CRM workflows and improve customer experience
• Identify system issues and coordinate timely resolution
• Provide hands-on support for advanced Excel reporting, dashboards, and data analysis

Required Skills & Qualifications:

• 2-4 years of experience in CRM, MIS, or a similar role
• Hands-on experience with CRM tools such as Zoho CRM or Salesforce
• Familiarity with WhatsApp APIs and voice calling software
• Strong proficiency in Microsoft Excel (formulas, pivot tables, dashboards, reporting)
• Analytical mindset with strong attention to detail
• Good communication and problem-solving skills