Credit Analyst

Key Responsibilities:

• Assess customer credit worthiness and minimize bad debts.
• Ensure contract compliance and recommend legal action when necessary.
• Timely cash collection of customer accounts, particularly US-based clients.
• Handle top customers' billing-related queries and provide invoice clarifications.
• Reduce invoice aging and manage invoice printing.
• Understand order documents, purchase orders, and quotes.
• Manage invoicing, accounts receivable, order rebilling, and credit memos.
• Address customer satisfaction issues and identify the correct point of contact.
• Combine problem-solving skills with analytical capabilities for order management.
• Adapt to changing requirements while consistently delivering improved results.
• Maintain productivity targets and contribute to continuous improvement initiatives.
• Act as a team player, dedicated to quality and bottom-line objectives.

Relevant Experience & Training:

• Commerce graduate or equivalent.
• 2 – 4+ years of experience in Credit & Collections, Accounting, or Finance roles.
• Working knowledge of MS Office and databases.
• Knowledge of billing procedures and collection techniques (e.g., skip tracing).
• Flexibility to work in shifts.
• Excellent written and verbal communication skills.

Core Competencies:

• Change Agility: Drive and respond to change effectively.
• Collaboration: Leverage team strengths to achieve results.
• Communicating for Impact: Communicate openly to influence stakeholders.
• Competitive Edge: Drive competitiveness and innovation.
• Inspirational Leadership: Lead by example to motivate others.
• Mastering Complexity: Make timely business decisions with sound judgment.
• Performance Drive & Execution: Deliver business results efficiently.