Coord - Transportation

At Cencora, our team members are at the heart of everything we do. We are united in our responsibility to create healthier futures, and every individual plays a vital role in delivering that purpose. If you're passionate about making a difference at the center of health, join our innovative company and help us improve lives everywhere.

Primary Duties and Responsibilities

• File all shipments eligible for money-back guarantees based on exception reporting, tracking approved, denied, and paid claims.
• Handle all claims filing with third-party shipping companies, identifying qualifying shipments, submitting claims, and tracking payment status.
• Track customer emergency deliveries (hot shots) and create billing for eligible cases as per PVA guidelines.
• Manage shipment exceptions, monitor status, and respond to customer inquiries promptly.
• Process invoices for payment and ensure accuracy and compliance with company procedures.
• Monitor and analyze transportation KPIs (daily/weekly/monthly) to track performance metrics.
• Collaborate with carriers and Transportation Managers to enhance performance, documented via carrier scorecards.
• Acquire and analyze data from enterprise systems such as WMS, SAP, TMS, PKMS, and IBS.
• Evaluate freight lane characteristics to ensure the most cost-effective carriers are used for final delivery.
• Comply with all policies, procedures, safety regulations, and audit requirements.
• Perform additional related duties as assigned.

Experience and Educational Requirements

• Bachelor's degree in Business Administration, Accountancy, Sales, Marketing, Computer Science, or a related field, or equivalent experience.
• Minimum 2 years of progressively responsible, directly related experience.
• Exposure to the pharmaceutical industry preferred; experience with small package and LTL logistics is a plus.
• Strong presentation skills across all organizational levels and external stakeholders.
• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.

Skills and Knowledge

• Effective verbal and written communication.
• Strong interpersonal and negotiation skills.
• Prior experience with full truckloads and logistics coordination.
• Strong analytical, conceptual, and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Knowledge of audit processes and implementation of compliant practices.
• Proficiency in Microsoft Word, PowerPoint, and Outlook.
• Experience with Transportation Management Systems (TMS) preferred.
• Knowledge of ABC policies, programs, services, and products.
• Self-motivated and results-oriented.