Conversational AI Strategic Cloud Engineer

Responsibilities

• Build virtual agent solutions on Google's core conversational AI platforms such as Dialogflow.
• Work with customer technical leads, client executives, and partners to scope, manage and deliver successful implementations of Contact Center AI solutions becoming a trusted advisor to decision makers throughout the engagement. 
• Interact with sales, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks/issues, and timelines for successful client outcomes. Advocate for customer needs in order to overcome adoption blockers and drive new feature development based on your field experience.
• Propose solution architectures and manage the deployment of cloud based virtual agent solutions according to complex customer requirements and implementation best practices.
• Travel approximately 30% of the time for client engagements.

Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• Experience in computational linguistics or engineering.
• Experience in working with customers, executives, and technical leads.
• Experience in building chatbots or voicebots.

Preferred qualifications:

• Experience in building chatbots or voicebots with Dialogflow, with launching chatbot or voicebot applications.
• Experience building cloud-based conversational AI solutions.
• Experience with natural language processing and related concepts.
• Excellent leadership and collaboration skills in the field of AI or Machine Learning.
• Excellent communication, presentation and problem solving skills.