Contracts Administrator 1

Job description

• To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
• Reports to: Theatre Team Lead - Contracts Administration
• Set up & administer service agreements, Install base records, and perform related activities based on customer s /Advance orders

Job duties include:

• Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement)
• Maintain accurate order tracking files
• Coordinate with the global theatre contracts team as required (while dealing with order issues/service delivery/logistics)
• Support global & theatre contracts team whenever required
• Recommend and implement procedures to improve process practices, techniques & efficiency
• Assist in quality checks whenever required

Technical competencies required:

• Graduate with 2-4 years of experience in back-office operations.
• Experience in service agreement and/or order administration will be an advantage
• Good oral and written communication skills
• Literacy in various PC applications & Microsoft office tools is a must
• Experience in SAP & SFDC will be a clear benefit

Skills Required:

• Good interpersonal skills
• Good Organisational skills
• Attention to detail
• Reliable
• Ability to consistently meet deadlines
• Flexibility (should be willing to work extra hours/weekends during quarter ends)
• Ability to adapt to change
• Ability to perform repetitive tasks of high volumes with high-quality output
• Ability to work independently and as part of a team