Consultant, ServiceNow

Your role

As Consultant, IT ServiceNow, you will help mature and scale Vantive's ServiceNow platform capabilities during the spin-off program and throughout ongoing post-separation operations. The first priority for this position is strengthening the Configuration Management Database (CMDB)—with emphasis on data quality, governance, integrations, CSDM alignment, and service-aware mappings. As the role evolves, the consultant is expected to extend their impact across ServiceNow technologies and adjacent IT process areas, supporting platform strategy, roadmap delivery, operational excellence, and measurable business value. Success in this role depends on strong technical expertise, consultative problem solving, continuous learning, leadership, and the ability to work closely with internal teams and third-party service providers.

What You Will Be Doing

• Drive the maturation of ServiceNow CMDB capabilities, including configuration item data quality, class and relationship modeling, lifecycle governance, reconciliation, normalization, and alignment to the Common Service Data Model (CSDM).
• Collaborate with infrastructure, application, security, and operations teams to enhance discovery, service mapping, integrations, and dependency data that underpin incident, change, asset, risk, and operational processes.
• Provide tool-agnostic expertise across IT process domains, including IT Service Management, IT Operations Management, and IT Asset Management.
• Help shape the ServiceNow platform roadmap by identifying pragmatic opportunities to improve governance, automation, usability, maintainability, compliance, and return on investment.
• Design, configure, test, and improve ServiceNow solutions that enhance service quality, security, compliance, speed, and operational efficiency.
• Advance development, testing, release, documentation, and support practices for the ServiceNow platform, including well-defined handoffs to operational support teams.
• Convert business priorities into scalable ServiceNow solutions by partnering with stakeholders, clarifying requirements, documenting user stories, and advising on fit-for-purpose approaches.
• Strengthen platform security and compliance by implementing appropriate access controls, secure configuration methods, auditability requirements, and data protection considerations.
• Lead and coordinate third-party solution providers, ensuring deliverables are clearly defined, aligned with Vantive standards, and completed with appropriate quality and accountability.
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What You Will Bring

• Bachelor's degree in computer science, engineering, management information systems, business, or a related field required.
• 7+ years of experience in technology, engineering, IT operations, or related roles, including hands-on experience administering, configuring, or implementing the ServiceNow platform.
• Strong ServiceNow CMDB experience, including CI class structures, relationship modeling, data quality, governance, reconciliation, normalization, and lifecycle processes.
• Experience with CSDM, Discovery, Service Mapping, MID Servers, integrations, or ITOM capabilities strongly preferred.
• Ability to learn and apply broader ServiceNow capabilities across ITSM, ITOM, ITAM, SPM, HRSD, reporting, workflow automation, and platform governance.
• Experience delivering solutions in a highly regulated, global business environment.
• Demonstrated ability to collaborate with business, technology, security, and vendor teams while holding service providers accountable for delivery.
• Strong analytical, technical, and critical thinking skills, with the ability to diagnose complex platform, process, data, and integration issues.
• Strong communication, facilitation, presentation, and influencing skills, with the ability to explain technical topics to non-technical stakeholders.
• Curiosity, adaptability, and a continuous improvement mindset, with a willingness to broaden skills across ServiceNow technologies and connected enterprise platforms.
• Previous large transformation, separation, merger, or platform modernization program experience desired.
• Experience mentoring platform engineers, administrators, analysts, or vendor resources desired.
• ServiceNow certifications desired, especially Certified System Administrator, CIS-CMDB, CIS-Discovery, CIS-Service Mapping, ITSM, ITOM, or related certifications.