Commercial Operations Team Leader

Job description:

• The Commercial Department is responsible for the sale of product and service propositions to UK and international customers local authorities, support partners, schools, multi-academy trusts and caterers.
• The department is made up of the following teams: Sales, Sales Operations, Contracting and Commercial Operations.

The Commercial Operations Team is primarily responsible for:

• Administering and managing customer contracts from order booking to invoicing and renewal/cancellation.
• Maintaining accurate records of customer details and contract licenses, subscriptions and support in our systems which include Microsoft Dynamics 365, HubSpot and Binary Stream.
• Handling and managing customer queries (both written and verbally via phone calls/Team meetings) in-line with business guidelines, ensuring that a prompt and appropriate customer service is provided
• It's an exciting time to join ParentPay Group. As we launch our new Commercial Operations team in Pune, this role presents an opportunity to be part of a transformative journey from the very beginning. You'll play a key role in contributing to a dynamic team that's driving efficiency across the business. With plans for potential growth and expansion, this is a chance to build a meaningful career in a fast-evolving global organization .

Main responsibilities:

• Reporting to the UK-based Commercial Operations Manager, the Pune-based Team Leader will work closely with colleagues in the UK and Pune based Commercial Operations Team, to undertake responsibilities which include:
• Day-to-day management and ensuring high performance of the Pune-based Commercial Operations team.
• Manage and pro-actively develop the skillset of the Pune-based Commercial Operations team.
• Adopt and where required develop, document and embed team methodology and processes with key stakeholders.
• Prepare and analyze customer and contract data and team performance data as required to provide useful business insights.
• Undertaking and overseeing the prompt, accurate and complete delivery of regular tasks and one-off projects by the Pune-based