Collection Officer

Role & responsibilities

• Conduct field visits to customers with overdue payments to ensure timely recovery.
• Follow up with defaulting customers and negotiate repayment plans or settlements.
• Educate customers about payment schedules, overdue charges, and settlement options
• Identify and resolve customer disputes to improve repayment rates
• Encourage customers to use digital payment methods for ease of transaction.
• Track and locate absconding or unresponsive customers using field intelligence
• Coordinate with repo agents and legal teams for vehicle seizure in extreme cases
• Maintain and update daily collection reports, payment records, and field visit logs.

Key Requirements:

• Experience: 2+ years in field collections, loan recovery, or credit management, preferably in 3-Wheeler EV vehicle finance.
• Strong negotiation and persuasion skills to handle difficult customers.
• Willingness to travel extensively within the assigned region
• Fluency in local language along with Hindi/English is preferred.
• Must have a valid driving license and own vehicle for field visits