Collection Manager - Business Loans

Role & responsibilities 

• Manage and monitor the performance of business loan collections.
• Lead a team of collection agents/officers; set targets and ensure KPIs are met.
• Design and implement collection strategies for early-stage, mid-stage, and late-stage delinquencies.
• Analyze account data and repayment behavior to forecast potential risks.
• Coordinate with legal and recovery teams for escalated cases including litigation or asset repossession.
• Maintain compliance with regulatory and organizational policies regarding loan collections.
• Generate periodic reports on collection performance, recovery rates, and portfolio risk.
• Interact with business clients professionally to negotiate payment plans and resolve disputes.
• Train and develop staff to improve collection efficiency and customer interaction.

Preferred candidate profile 

• Bachelors degree in Finance, Business Administration, or related field.
• 5+ years of experience in loan collections, preferably in business or SME/Business Loans lending.
• Strong leadership and team management skills.
• In-depth knowledge of loan recovery processes, credit risk, and legal aspects of collections.
• Excellent negotiation, communication, and interpersonal skills.
• Proficient in using collection and loan management systems.