Collection Executive - BIL

Collections on delinquent accounts through customer meeting.

Have a daily visit plan basis the PTP.

In case of broken PTPs getting a revised commitment from customer for payment.

Collection of bounce charges

Giving feedback to BCI / BU Manager/Credit Manager on market issues - , Frauds

Updating DCR (Daily Collection Report)

Reporting to BCI by EOD with the DCR for review

Maintenance of receipt books

Ensure of third party payment in the absence of the customer ensure relevant process is followed.

Tracing of skip customers by liaising with FCU or other innovative means.

Ensure receipts are given even if there are part payments made.

Handling customer queries

Ensure once the receipt book is complete the same is entered in the receipt control register with sign offs taken.

Gives Early warning inputs regularly through market, industry and customer level feedback in order to avoid surprise delinquencies.

Take various market references and build touch points for customer reference.

Check and keep tab on industry trends, key factors impacting industry, performance of trade in local market and regulatory impact

To be conversant in usage of MPot machine