CMDB implementation resource Professional

Key Responsibilities

• Implement and support CMDB processes within ITSM tools such as ServiceNow
• Perform data import, cleansing, and validation for CMDB records
• Define, configure, and maintain CMDB class structures and relationships
• Ensure accurate mapping of CMDB data with business service lines
• Maintain data integrity, consistency, and accuracy across CMDB systems
• Support configuration management activities aligned with ITIL framework
• Collaborate with stakeholders to understand configuration requirements
• Identify and resolve discrepancies in CMDB data and relationships
• Support continuous improvement of CMDB governance and data quality processes