Cluster Operations Manager

Roles and Responsibilities:

• Oversee entire Centre operations and manage the team effectively.
• Handle walk-ins, conversions, and admissions.
• Act as the single point of contact for parents and internal teams.
• Mentor and coach team members to enhance performance.
• Manage Profit & Loss of the Centre.
• Ensure high levels of customer satisfaction and parent engagement.
• Implement processes and strategies to maintain operational efficiency.