Cluster Lead

Key Responsibilities:

Operational Leadership:

• Oversee daily operations across the assigned zone, ensuring smooth and efficient processes.

• Manage and lead a team of operations managers, supervisors, and frontline staff.

• Implement operational strategies to improve productivity and service quality.

Performance Management:

• Monitor key performance indicators (KPIs) to track operational effectiveness.

• Identify areas for improvement and implement corrective actions as needed.

• Drive continuous improvement initiatives across all operational processes.

Resource Management:

• Manage resource allocation, including manpower, equipment, and budgets.

• Ensure optimal utilization of resources to meet operational goals.

Compliance & Risk Management:

• Ensure compliance with company policies, industry regulations, and safety standards.

• Identify operational risks and develop mitigation strategies.

Stakeholder Collaboration:

• Coordinate with cross-functional teams (logistics, finance, HR, etc.) to support Operational Goals.

• Build strong relationships with internal and external stakeholders.

Reporting & Analysis:

• Prepare regular reports on operational performance, highlighting achievements, challenges, and opportunities.

• Analyze data to make informed decisions and drive improvements.

Qualifications:

• Bachelors degree in business administration, Operations Management, or a related field (Master's preferred).

• Proven experience (5+ years) in operations management, preferably in Ecommerce Health Sector (Warehouse Operations)

• Strong leadership and team management skills.

• Excellent problem-solving, analytical, and decision-making abilities.

• Proficiency in MS Office and operational management tools/software. Skills:

• Strategic thinking and planning

• Strong communication and interpersonal skills

• Time management and organizational abilities

• Adaptability and resilience in fast-paced environments

• Data-driven decision-making Work Conditions:

• Should be flexible to travel within cities of the specified zone and other locations if there is requirement